How does a startup get the happiest customers? How do we retain customers and make them our greatest advocate? The key is customer happiness - it’s a critical part of building and maintaining a company’s customer base and setting your business up for sustained growth. But how do we do that? At what point in the startup lifecycle do we start thinking about your customers? Taktikal’s Customer Success Manager Björt Baldvinsdóttir and indó’s CEO Haukur Skúlason will go over these questions and more. They will share some tips and tricks on how Taktikal achieved the highest NPS score (Net promoter score) in digital signatures three years in a row and how indó has become one of the most successful challenger banks in Europe.
Let’s kickstart the day at the Taktikal HQ with coffee, breakfast & hopefully some takeaways to make your customers happy! Who are we? indó is Iceland’s youngest savings bank, founded in 2018. indó’s goal is to make banking fair, transparent and fun and waging a war on the bullshit fees banks charge their customers. It’s our money and we should not have to pay to be able to use them. We are different and proud of it.
Taktikal a tech startup founded in 2017, offers digital workflows for electronic signatures & other trust services that help companies redesign and automate processes which results in efficiency, faster processing, less operational risk and better customer experience!
Speakers:
- Haukur Skúlason CEO at Indó
- Björt Baldvinsdóttir Customer Success Manager at Taktikal